Have You Optimized eDiscovery to Retain Clients for Your Small Law Firm?

25 April 2019 by Anith Mathai eDiscovery small-law-firm

Takeaway: Clients stay with you because they trust you to deliver quality work, on time, and at competitive prices. The right eDiscovery software helps you do this: It’ll let you take on larger cases, keep client data safe, work faster (so you’ll never miss a deadline), and cut costs.

Clients stay with you because they trust you.

You’ve built a relationship with them. And you’ve shown them that you can deliver quality work, on time, at competitive prices.

But the easiest way to lose this trust is to ignore eDiscovery.

Their businesses run on electronic data – emails, PDFs, and Word documents. Which means that it doesn’t matter how well you do anything else. If you haven’t optimized eDiscovery, your work will suffer.

So, how do you optimize eDiscovery? Get the right software.

Here are 4 ways it’ll help:

1. You’ll cut costs by storing data in the Cloud.

Many law firms store data on private servers – which cost a lot to set up and maintain. And this hikes up their clients’ bill. Instead, the best eDiscovery applications now store data in the ‘Cloud.’ The Cloud is a vast network of computers, owned by software giants like Amazon and Google. And these giants lease storage and computing power to businesses all over the world. Since you’re storing data on the same servers as thousands of other Cloud-customers, you split the bill. And you can pass on these savings to your clients. Learn more about the Cloud.

2. You’ll be able to handle large cases. Which means you never have to say ‘no.’

Cases usually start small. But some grow fast. And unexpectedly. The worst thing is to have to tell your clients you can’t handle these larger cases. With the Cloud-based eDiscovery software, you save yourself that difficult conversation. The Cloud has near-unlimited storage space. So, you can handle cases that are 100 GB and more.

3. You can guarantee clients that their data will be safe.

Your clients want to know that their data will remain private and protected. Cloud providers help you guarantee this.

  • They protect your data from physical damage (fires, floods, etc.). And they have generators to make sure their servers are always powered up.
  • They protect your data from intruders and hackers. They do rigorous background and security checks for employees and IT professionals that come in contact with their servers. They use technology like encrypted biometric identification to make sure only authorized vendors are connecting to their servers. And they regularly test their software and hardware to make them hack-proof.
  • They encrypt your data. And when you want to delete it, they use crypto-shredding to delete the encryption keys. This guarantees that your data is wiped thoroughly. Also, they mask (i.e., hide within random characters) vital information like credit card numbers.
  • They have advanced data recovery tools to retrieve your data if it gets lost. And they make sure your data doesn’t get mistakenly corrupted, edited, or mixed up with other users’ Cloud data.

4. You can work faster, so you’ll never miss a deadline.

Good eDiscovery applications are set up to help you work fast.

  • They’re simple and intuitive to use, so you won’t waste time trying to figure them out. The best ones work like all the other applications you use. Learn more about how applications can be intuitive.
  • They have powerful search engines. Instead of spending hours (or days) skimming through documents, you’ll use a search engine to find keywords in seconds. And the best eDiscovery software lets you give impressively specific commands like, “Find all emails John Anderson sent Sally Nedry, which mention the Pfizer meeting. And which were sent before 2015.” Learn more about how eDiscovery searches work.
  • They help minimize ‘dead’ time. Since the best eDiscovery applications are Cloud-based, you can access them from home, the airport, or even on-the-go. That gives you extra pockets of time to work on your case.
  • They’re always up and ready-to-go because they have dedicated in-house tech support. Which means you won’t lose time to power outages or servers that crash.
  • They help you outsource grunt work, by providing ‘managed’ reviews. That’s where a team of outside attorneys review eDiscovery documents on your behalf. This frees up your paralegals, associates, and partners to work on more demanding tasks.

Need eDiscovery software that keeps you competitive? Try GoldFynch.

It’s a next-generation eDiscovery application that prioritizes things that matter to small law firms. That’s why:

  • It costs just $10 a month for a 1 GB case: That’s $25 less–every month–than the nearest comparable software. And hundreds of dollars less than many others. With GoldFynch, you know what you’re paying for exactly – its pricing is simple and readily available on the website.
  • It’s easy to budget for. GoldFynch has a flat, prorated rate. With legacy software, your bill changes depending on how much data you use.
  • It takes just minutes to get going. It runs in the Cloud, so you use it through your web browser (Google Chrome recommended). No installation. No sales calls or emails. Plus, you get a free, fully-functional trial case (0.5 GB of data and processing cap of 1 GB), without adding a credit card.
  • It can handle even the largest cases. GoldFynch scales from small to large, since it’s in the Cloud. So, choose from a range of case sizes (1 GB to 100 GB, and more) and don’t waste money on space you don’t need.
  • You can access it from anywhere. And 24/7. All your files are backed up and secure in the Cloud. And you can monitor its servers here.
  • You won’t have to worry about technical stuff. It’s designed, developed and run by the same team. So, its technical support isn’t outsourced. Which means you get prompt and reliable service.

Want to learn more about GoldFynch?