Issues View

When you upload files to GoldFynch, they get processed automatically. If there are issues with any of the files you can view them on the issues view

The issues view lists out files that have issues according to the following processing states:

Using the Issues View

Accessing the issues view

1. Log in to your GoldFynch account

2. Click on the Issues button in the left pane

Access the issues view

The issues view has the following information -

Functions you can perform from the Issues View

You can perform the following functions from the issues view:

Note: By default all processing states and files types are selected. To filter you will need to uncheck the ones that you do not require.

Executing bulk functions from the Issues view

In the issues view when you use the filters such as processing state and/or file type the file listing at the bottom of the page gets updated to list only files that meet the filter criteria. You can then perform several actions on these files in bulk. The functions that can be performed in bulk on the filtered files are:

Click on the action buttons to perform functions in bulk

Processing errors

In general, files retry processing multiple times before they enter the "errored" state, so the issue is typically permanent, such as a corrupt, or invalid file, or semi-permanent, such as an unexpected file condition. But sometimes it maybe a temporary issue with the processing system and the files go through fine when retried again later or on a different processing machine.

If there are errored files in your case, you will see a Notify GoldFynch team button at the top of the page. Clicking this will automatically re-queue any errored files for another try through the processing system, as well as alert the GoldFynch team to review the files and the error log. If the files don't go through on the re-process attempt, GoldFynch support will reach out with more details about the file errors, or ask you to share the case with them so that they can further inspect the files to determine if they are corrupt or should have processed