Viewing Processing Errors on Container Files
The GoldFynch file processing system retries processing files with issues multiple times before they are set to an errored state. So if an issue is flagged it is typically permanent, such as a corrupt, or invalid file, or semi-permanent such as an unexpected file condition. GoldFynch also tries to identify certain types of common errors that can occur while processing container files. These errors can be viewed from various pages in the application.
If there are errored files in your case you will see a
Notify GoldFynch Team button at the top of the screen in the
Issues view. Clicking this will automatically re-queue any errored files for another try through the processing system, as well as alert the GoldFynch team to review the files and the error log.
In the case of container files(.PST, .ZIP) that have errors, the system tries to recognize certain types of errors that can occur while processing them. Some of the common errors that are encountered are:
NBT errors - refers to an error in the "node block tree" of the PST file. Typically, such an error is caused when the NBT references files that cannot be found in the PST. This could be the result of the PST being corrupt or an update/write operation being interrupted.
File Truncation - occurs when there is an error reading files beyond a certain point, and often is because of incomplete and interrupted transfers
Checksum errors - indicates data failures in specific parts of the PST or specific attachments, possibly caused by an interruption during updating/copying. Such corruption may not be apparent in Outlook unless those particular attachments are opened
You can validate your PSTs and check them for errors before uploading them using GoldFynch's free PST viewer.
Viewing container file processing errors from the Issues view
GoldFynch tries to provide additional details about processing errors in it detects in container files.
1. Navigate to the Issues view by clicking on the
Issues icon in the left panel
2. Deselect all the Issue types (checks on the left side of the screen) and select only the Errored issue type
3. Deselect all the File types (checks on the right side of the screen) and select only the types pst and zip.
4. Click on the
! icon (information) next to the issue type to view the details of the error
You can try to resolve the error by trying the possible fixes given on the details page and then upload the file again
Note: You can easily deselect all Issue and File types by clicking on the
Select None at the base of each section of the Issues view
Viewing container file processing errors from the Overview screen
In the event that your case has container files that have processing errors, they that will be listed on the Overview screen of your case.
Click on the
More details and possible solutions button to view details related to the processing error.
Viewing container file processing errors from the Files view
1. Navigate to the Files view
2. Navigate to the file with the error and click on the information icon against it to view additional information and possible solutions
Viewing container file processing errors from the Document viewer
1. Navigate to the Files view
2. Open the errored file in the document viewer
3. Click on the
More Details button to view the additional information and possible solutions