Browser-based errors while uploading folders on Windows

The Windows API imposes a few restrictions on web browsers like Google Chrome, Mozilla Firefox, and Microsoft Edge. Because of this, there are a few things to keep in mind when uploading files to your cases.

Google Chrome and Mozilla Firefox

Unfortunately, these interactions are beyond the control of GoldFynch, but luckily there are a number of simple ways to work around the issue.

To work around the issue of long file names

(E.g.: move a file with a 200-character-long name in C:\Users\Admin\Documents\Scanned Documents\June 2018 Scans\Cullen Report (72 characters, 272 total) to C:\Users\Admin\Documents\Cullen Report (38 characters, 238 in total)

To zip files, select all the files and folders you wish to zip on your computer, then:

To upload folders:

Things to note