Add-on Services

There are a number of add-on services that can be accessed by GoldFynch users through the GoldFynch web app. They are useful in specific scenarios, like if you want a large volume of emails from a client's mail server to be directly uploaded to your GoldFynch case.

Read on to find out how to initiate a request for these services, as well as find out about the pricing of each service.

Note: Add-on services are only available with paid plans

Viewing the available add-on services

Step 1. Open a GoldFynch case

Step 2. Click on the 'Add-on Services' tab in the 'Summary' view (the default view when opening a case)

GoldFynch periodically features an add-on service that is visible directly from the 'Summary' view (as seen above)

Requesting an add-on service

Step 1. Click on the relevant button of the service you would like to use:

Step 2. Depending on the service, follow the instructions provided, inputting information where necessary:

Tracking the status of a service

After submitting the request, you can track its progress by clicking on the Check Status button:

Once the status is set to 'INPROGRESS' it is actively being worked on:

You can tell whether the add-on service is offered by GoldFynch or an approved vendor by the tag visible in the top-right corner of the service's information box:

Note: The services from external providers are discounted, and to make use of the discounts you will have to go through the GoldFynch application. Below is a breakup of the pricing of services: